Opsgenie
Connect Opsgenie so new alerts at or above a priority you choose are investigated as they fire and get a note with the root cause.
New alerts at or above a priority you choose are investigated as they fire, and the root cause is added as a note.
Why connect Opsgenie
Section titled “Why connect Opsgenie”Alerts tell you something is wrong, not why. With Opsgenie connected, TraceX starts on every alert at the priorities you choose and adds its findings to the alert, so the responder starts from a likely cause instead of a blank page.
Connect
Section titled “Connect”-
Open Integrations → Opsgenie and fill in:
Field Value API key an API integration’s key (read, create and update) Investigate alerts at P1 only · P1 and P2 · P1 to P3 · All priorities Instance United States · Europe Keys are checked with a real read, then encrypted and never shown again.
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TraceX shows a webhook address. Copy it and finish in Opsgenie:
- Settings → Integrations → Add integration → Webhook: paste the address.
- Under Alert actions, keep Alert is created and turn on Add Alert Description to Payload.
- The next alert at the chosen priority is investigated and gets a note.
TraceX only reads the items it is sent and adds internal notes. It never replies to customers on its own.
Troubleshooting
Section titled “Troubleshooting”| Problem | What to check |
|---|---|
| Alerts aren’t investigated | Check the alert’s priority is within the range you chose, and the webhook integration is turned on. |
| Investigations lack detail | Turn on Add Alert Description to Payload so TraceX gets the alert text. |
Remove access
Section titled “Remove access”Disconnect Opsgenie in Integrations and delete the webhook integration in Opsgenie.