Subscribe and pay
How admins subscribe to TraceX Pro or Team, the checkout at checkout.tracexpro.com, payment methods, bank verification, taxes and invoices.
Admins subscribe on Billing. Paying takes a couple of minutes and your new plan is active as soon as the payment goes through.
Subscribe
Section titled “Subscribe”-
Choose a plan. On Billing, pick monthly or yearly and click Choose Pro or Choose Team. Compare them on Plans.
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Review your order. TraceX opens its checkout at checkout.tracexpro.com. Adjust the billing interval and the number of extra seats; the total updates as you go.
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Enter billing details: company name, country and address, and optionally a phone number and tax id. These appear on your invoices.
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Pay. Click Continue to payment and pay with a card, Apple Pay or Google Pay in the secure payment window. Your bank may ask you to verify the payment (3-D Secure), for example with a code or in your banking app.
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Done. You land on a confirmation with what you bought and your next payment date. Your plan is active at once, and the invoice appears on Billing → Invoices.
Prices, taxes and currency
Section titled “Prices, taxes and currency”- Prices are in US dollars.
- Payments are processed by TraceX’s payment provider, who may act as reseller and merchant of record and add sales tax or VAT where it applies. Enter your tax id to have it shown on the invoice.
- TraceX never sees or stores your card number. Card details are entered in the payment provider’s secure window.
If a payment doesn’t go through
Section titled “If a payment doesn’t go through”| What happened | What to do |
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| The bank declined the card | Try another card, or ask your bank to allow the payment. Business cards sometimes block online subscriptions. |
| Bank verification timed out | Start again from Billing; nothing was charged for an unfinished payment. |
| The checkout says it’s still processing | Wait a moment: the page checks again on its own. Don’t pay twice. |